Nancy C.
San Francisco, CA
Yelp 3/18/2021  5 Stars
I took my Mac mini (mid 2011) to Andrew to upgrade the OS from 10.7.5 to 10.13.6 and to migrate the files. He also replaced my old, slow drive with a new solid state drive, which dramatically improved my computer's speed and performance. He shared his knowledge readily, answered lots of questions, and was never condescending -- all very rare in the world of tech support. I also appreciate that he's willing to help get the maximum life out of an older computer, also all too rare in the disposable world we live in. Andrew is a great resource and his services are very reasonably priced. I highly recommend The Total Mac!  

  
Carole C.
San Francisco, CA

Yelp 8/5/2019  5 Stars
I have used Total Mac on numerous occasions.  Andrew has always fixed every problem.  He's patient, polite and a pleasure to deal with.  Much cheaper than Apple itself and he isn't trying to get you to upgrade!

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Daniel B.
San Francisco, CA

Yelp 9/8/2020  5 Stars
This is the place to go!  Andrew is the best. He is thorough, problem solving, finds work-arounds, delivers and more.  Can't praise him enough.

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Rebecca H.
San Francisco, CA

Yelp 9/9/2017  5 Stars
i cannot recommend Total Mac highly enough. Andrew's help was amazing - he was informed, efficient, knowledgeable, experienced and is more interested in what you need for your Mac for than trying to sell you something. (Unlike other outlets) please support this local business, it is rare gems like this that remind you how great technical know-how plus welcoming customer service can be.

 
Pierre Eric J.
San Francisco, CA

Yelp 8/23/2015  5 Stars
Left a macbook pro with hard drive disk crashed - desperate. Total Mac was able to change the nap, replace the hard drive and reinstall OS in a matter of hours. Very knowledgeable, friendly and reassuring. This place is a MUST if you want to get your Mac running up again and avoid the AppleTax from the Apple Stores who always try to sell u an overpriced new hardware - while your current Mac might just need cost effective fixes.

  
Tinker B.
San Francisco, CA

Yelp 10/6/2006  5 Stars
I was quoted 900.00 for a new screen for my PWB at Apple. They replaced it for 450.00 and  I got it back in three days. It has been working great.
    
Katie H.
San Francisco, CA

Yelp 5/5/2021   5 Stars
Andrew was wonderful , he had my computer fixed in just over 2 hours! I took it to the apple store earlier in the day where I waited for ages to speak to someone and was then told it would take 5 days to fix and 3 times as much as I paid at total MAC! Couldn't recommend this place more!
 
Nicole M.
Palo Alto, CA
Yelp 2/1/2009  5 Stars

I can't say enough good things about this place.  I am a PhD student and - stupidly - had all of my data and my entire dissertation on my laptop.  I spilled water on it, then made the horrible mistake of trying to turn it on three or four times.  The result: a completely fried machine. I went to Total Mac pretty much in tears and was treated with compassion and kindness from the moment I walked in the door.  To make a long story short, I left the store the next day with all of my data, my dissertation, and what felt like a brand new computer.  I chose Total Mac because I was desperate and it was the only computer repair place I could remember at the time.  I am so glad that I did and, while I have learned my lesson about backing up my files, I will be back if I ever have a problem again.

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Ellen S.
Berkeley, CA

Yelp 1/21/2021  5 Stars
I had a truly fantastic experience at this shop. I cannot recommend it highly enough. I was distraught when my MacBook suddenly stopped working at the start of the day.

I called a few shops and was given large quotes with minimal conversation. For this shop, I was told a few possibilities but the owner said that I could bring my laptop in to assess before making any big decisions.

Once there, he was incredibly kind, fair, and helpful. I paid significantly less than other shops quoted me and enjoyed my experience. This will definitely be my go-to shop for any and all MacBook repairs.
 

Not only was Andrew efficient, he was honest and his prices are so reasonable. I would've been charged $800 at apple but spent $145 here. If you want top notch service at an affordable price -- please come here!!

Thank you Andrew. My laptop is working like new!

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Karen H.
San Francisco, CA

Yelp 12/21/2020  5 Stars
I spilled a bit contact solution on my MacBook Pro on a Friday night. I dried it out, my laptop was essentially fine but my trackpad was going a bit crazy. I spent a couple of hours trying to find a spot to service my laptop but they either required a drop off without reviewing it with me, an appointment etc. But! Total Mac popped up.

I gave him a call and explained my situation and how I thought my logic broke was destroyed from water damage because Apple told me that the first time (I know!) it happened so I thought for sure it was done and wanted a quote. Instead of agreeing with it, Andrew told me to come by so he can open my laptop in front of me and see what's going on. I immediately went over, he opened my MacBook and showed that I did NOT have any water damage! And he explained why he just needs to change the trackpad.

 

Not only was Andrew efficient, he was honest and his prices are so reasonable. I would've been charged $800 at apple but spent $145 here. If you want top notch service at an affordable price -- please come here!!Thank you Andrew. My laptop is working like new!

Carol D.
San Francisco, CA

7/15/2020   5 Stars
Andy is wonderful!!! I've been going to him for years. If he can fix it or upgrade he'll do it. Very reasonable priced. Honest business person.

 

Trevor H.
San Francisco, CA

Yelp 8/15/2020  5 Stars
Andrew is the Michael Jordan of Mac repairs! Thought it was a total loss but he does not accept defeat. He refurbished my Mac Book Pro to like new in a timely fashion. Do you really want to deal with the Apple store!? Go see this man for any of your Apple needs ASAP!!
 
Jerome S.
Oakland, CA

Yelp 10/15/2019  5 Stars
Andrew came to the rescue again this time I updated my MacBook Air to macOS Catalina and I did not like it the performance was terrible it was hitting my battery badly I did not like the new Music application and too many bugs so I took it into The Total Mac Monday and picked up Friday what can I say he did an excellent job downgrading me back to Mojave & keeping my songs pics and everything else Andrew isn't his there for Mac repairs he can also downgrade ur Mac too if u don't like the current software on it

Yelp 2/20/2019   5 Stars (Previous review)
Man what more can I say about Andrew he's  professional genuine and courteous I just took my new MacBook Air and my old MacBook Pro in because I needed him to transfer my data and he did it in an hour and I left it over there for 7 days he really shows care and love for each and every Mac he services yes I do recommend Him because he is independent a small business owner and shows your Mac plus you TLC you when you're in his shop it's like you're in his home
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Brian L.
Newark, CA

Yelp 7/10/2019  5 Stars
Great service!! I'm so thankful for total Mac!! My 2010 iMac wouldn't start anymore and I had tried all the workarounds. He explained that it could just be as simple as replacing a bad power supply. He gave me a quote and some info over the phone and some paperwork when I dropped it off then called me a few days later to tell me that it was just a matter of putting in a new power supply. Now I'm back up and running! Thanks for your easy going, prompt and courteous service !!